IT support Officer – CIMMYT

To ensure efficient IT system operations by providing technical support and resolving user issues.

Duties and responsibilities

1. Provide first-level technical support
   to resolve IT hardware and software issues for users
   
2. Document and manage IT service
   tickets, ensuring timely resolution and user satisfaction
   
3. Train end-users on IT systems, tools,
   and security best practices
   
4. Assist in managing IT inventory and
   ensuring compliance with organizational policies.
   

Requirements

• Bachelor’s degree in computer science, Information Technology, or a
  related field (or equivalent experience).
  
• Relevant certifications such as CompTIA A+, Microsoft Certified IT
  Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT
  Support Professional Certification are appreciated.
  
• At least 4 years of experience in IT support or a related field.
  
• Experience in diagnosing and resolving escalated problems in response to
  IT users reported incidents.
  
• Experience in monitoring and troubleshooting network connectivity and
  resolving network problems.
  
• Familiarity with institutional information technology support policies
  and procedures
  

Education, knowledge and experience

•Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
•Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
•At least 4 years of experience in IT support or a related field.
•Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
•Experience in monitoring and troubleshooting network connectivity and resolving network problems.
•Familiarity with institutional information technology support policies and procedures

Terms and conditions

•This is a Locally Recruited Staff (LRS) position and on competitive remuneration in local currency, commensurate with skills and experience.
•The appointment will be for two (2) years, including a six-month probationary period, with the possibility of extension contingent on performance, continued relevance of the position and available resources.
•The duty station will be in Nairobi, Kenya.